ASSIGNMENT 6

ASSIGNMENT 6

CONVERSATIONS ABOUT COMPLAINING

Costumer Service   :     Hello, good morning!! It’s Mawar speaking, can I help you?

Melati                  :     Yeah, I’m Melati, I was ordering milk pie, can I know when it probably arrived?

Customer Service  :    My pleasure, please give me your booking code mam, and I’ll check yours.

Melati                    :   uhm, wait a moment. (waiting 1-2minutes) and yeah here’s the code (C1012SR)

Customer service   :     (typing the code) your order is 5 pack of original milk pie, right?

Melati                    :      excuse me?! No, I was ordering 10 pack of original milk pie! How come it can be changed into 5? (saying with angry rhyme)

Customer service  :    (re-checking the data) oh I’m so sorry mam. I think we were having a mistakes while putting your order

Melati                    :      So, how? I’m feeling so disappointed with this store service (still angry)

Customer service  :      once again, I’m truly sorry with the inconvenience, mam. I’ll re-input your order and give you new booking code as soon as possible.

Melati                    :        Okay then, but I hope you don’t do this to another customer. I pity if there’s someone who has same thing like me

Customer service   :      yes mam, we’ll improve it next time.

Melati                    :      well, thankyou

Customer service   :      you’re welcome (putting off the telephone)